In decades past, the concept of Research and Development was strictly the purview of companies with a reason to invent new products or raw materials. Today, every company over ten employees better take a page from that history and come up with a system for Technology R&D (tR&D.) Whereas raw [...]
This is actually a quote my friend Ross Shaffer uses on stage when he speaks, and it is aimed at leaders… I normally get up on stage and berate the leaders in the audience to wake up and get the picture that technology strategy is now a critical piece of [...]
It seems that cash rich companies in the tech space are forever gobbling up younger and smaller organizations. There is actually an eco system of tech startups that are built specifically to be consumed by one of the behemoths (hopefully.) In many cases, there is a lot that can be [...]
For decades many organizations and professionals have done business with nameless customers. I was just struck by this fact while working with a new client that “sells” to millions of customers a year – including me – and they have no database of these constituents. When two ideas collide in [...]
I have been looking at examples of companies building social technologies into their Web properties, and software applications the last couple of weeks and I am really impressed. For those that use Salesforce.com, the addition of Chatter was the first sign of things to come. Now Salesforce has purchased Radian6 [...]
When I work with people in the education space, the conversation invariably gets around to the subject of kids in school and the devices they now carry. Some years back there was a lucky handful of K thru 12 students who would bring their laptops to school. They were not [...]
Time was, you made your reputation over many years, and only people that came in contact with you, or those close to you, would have any idea what that reputation might be. We first got indoctrinated into the reputation culture in high school where both young men and women could [...]
So do you believe yet? In the space of a few weeks, the Huffington Post – which is a blog – sold for over $300 million, a few countries in the Middle East have revolted using Facebook and Twitter as new weapons, and Charlie Sheen started a Twitter account and [...]
When I talk about online reputation management with audiences, I continue to get the questions about how to handle the unfair, unwarranted, or untrue statements that a customer makes against an organization. My first thought is always to say, “you haven’t seen anything yet.” We are just in the very [...]
When there is an app for everything, and many of them are free, we overindulge at times. Depending on how old you are, you might remember (as I do) the old days when there were very few software applications for our personal use, and each one of them was expensive. [...]