I have been looking at examples of companies building social technologies into their Web properties, and software applications the last couple of weeks and I am really impressed. For those that use Salesforce.com, the addition of Chatter was the first sign of things to come. Now Salesforce has purchased Radian6 [...]

When I work with people in the education space, the conversation invariably gets around to the subject of kids in school and the devices they now carry. Some years back there was a lucky handful of K thru 12 students who would bring their laptops to school. They were not [...]

Time was, you made your reputation over many years, and only people that came in contact with you, or those close to you, would have any idea what that reputation might be. We first got indoctrinated into the reputation culture in high school where both young men and women could [...]

So do you believe yet? In the space of a few weeks, the Huffington Post – which is a blog – sold for over $300 million, a few countries in the Middle East have revolted using Facebook and Twitter as new weapons, and Charlie Sheen started a Twitter account and [...]

When I talk about online reputation management with audiences, I continue to get the questions about how to handle the unfair, unwarranted, or untrue statements that a customer makes against an organization. My first thought is always to say, “you haven’t seen anything yet.” We are just in the very [...]

When there is an app for everything, and many of them are free, we overindulge at times. Depending on how old you are, you might remember (as I do) the old days when there were very few software applications for our personal use, and each one of them was expensive. [...]

When I was a kid, we were told that it was critical to learn the three R’s – reading, writing, and arithmetic. Set aside the oxymoronic fact that these do not all start with R, and ask yourself the question “what is critical for kids to learn today?” I have [...]

I am pretty sure that most people in the world have not given a lot of thought to the exploding dynamic of online rating systems.  Angieslist.com is becoming a rating site standard for just about any service or professional that you might want to hire in your city.  There are [...]

“Generation M, born after 1982 – mobile, multimedia, multitasking – are already showing their distinctive differences. One of these differences is the advent of the supercommunicator. There is growing evidence that the internet augments physical relationships rather than displaces/replaces them. We do have to worry about the digital divide risk [...]

One of the things I enjoy about being an older guy is that I have had the experience of watching human dynamics through a number of cycles.  This creates a perspective if one is willing to use it. […]