It’s still magic even if you know how it’s done. -- Terry Pratchett The first job I landed out of college (nearly twenty years ago) was as a market analyst for the engineering division of a large manufacturer. I was hired by a man called Joe, who was the [...]
We are only beginning to understand the historic and transformative importance of the internet as a platform to flow information to anyone and everything. In the years right before the birth of the Web, we had devised many ways to flow information, but speed and scale were massively limiting [...]
The best football coaches have an ability to transform a gridiron and their teams. They evaluate their opponents, utilize the talent available, and maximize the field conditions to escalate opportunities for success. They’re great leaders. Organizations are quite like football teams in this regard, and so too are leaders like [...]
How HUMALOGY® Added a Silver Lining to a Gloomy Vacation Having just experienced one of the more disappointing vacations in my adult life, I must ponder how technology rescued my week in certain respects. My initial intention for a recent trip was to disconnect myself and my children from the [...]
A billion dollars. It certainly has a nice ring to it. I’m sure it did to Dollar Shave Club co-founder and CEO Michael Dubin when he heard the number. A few weeks ago, health products juggernaut Unilever swooped in a scooped up Dollar Shave Club for a cool $1 [...]
The Hazards of Poor Service in Customer Experience We’ve all had that moment when we’ve become so frustrated with the customer service of a company that we throw up our hands in disgust. It usually leads to us vowing to disown the company in question. Customer experience is one of, [...]
I have been thinking for a week on how to express this second part of how technology is driving the need for changes in our educational system. In order to make this clear, I am just going to contrast what I think needs to leave the schools, and what needs [...]
In February next year, I will be speaking at a conference in Mumbai about how schools can use computers in class to teach innovation, and creativity. The nice thing about knowing this far in advance that I will be doing something like this is that I get a long time [...]